Ulta Beauty

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• Nicole Demarco

  Feb, 28 2018
  ★ ☆ ☆ ☆ ☆
  Hello! DONT LET SHANNON TOUCH YOU. I just left your Vestal, NY location in tears. The tears actually froze to my face while I walked to my car. I decided to try something new and pamper myself with a haircut and front highlights for my hair. When I called to make my appointment I specifically asked for someone who is experienced with color and with naturally curly hair. I was assured my stylist was and would be in excellent hands. I was contacted by phone around 1230 today and was asked to arrive early to my 2:15 appointment as they had room to take me early. I arrived at 1:45 only to wait till 2:15 for anyone to even come out at the salon. I was greeted by Shannon who said she was going to do my hair today. I explained I have concerns about my curly hair and covering my grays. She assured me she had ample experience to handle all my hair needs. She was very friendly. We reviewed the color book. I pointed out the hair color you had on your advertisement hanging on the wall and indicated I wanted that same color. Nice, subtle red highlights on top of my medium brown hair. Shannon showed me some samples in the book that were orange and very red. I indicated I did not want a full head of red hair or anything orange. I then reiterated what was on the giant poster on the wall behind her...pointing...give me this! It's brown hair...which I already have and subtle red highlights. She gets to work. First time she rinses my hair it is blond and bright burnt orange. She seems confused but assures me it will darken up with the application of the glaze, kind of like the finishing touches on a holiday ham. She glazes my hair and now the blond parts are bright orange along with the rest of my hair. She again is perplexed. Her coworker comes over to assist as she realizes Shannon has done something incorrectly. She assists her several times, having to apply additional cream and glaze multiple times only to find out that Shannon has been using the wrong combination of chemicals the whole time. The other stylist has to walk Shannon over and show her bottle by bottle how to complete this process. She instructs Shannon to not charge me for the highlights as "it's not her fault you did it wrong!" I again am glazed. Shannon reports " I had no idea that is how you did this color, I've always done it the other way! No wonder it never takes!" We again sit in the chair, remove the towel and I have bright red, fire engine red hair. My full head. She then said, oh I love your red hair! I reminded her I did not want red hair and she assured me it would be darker when it dried. She gave me a haircut then attempted to send me away with soaking wet hair. Btw it's -16 here today, so I asked her to blow dry it. It's absolutely bright red. Nothing what I asked for. People were looking at me with their mouthes wide open. One woman apologized to me for the condition of my hair. Shannon rang me out and not only did she willfully upcharge me for a full color and full highlights she also had the stones to charge me extra for the additional glazing and creams she had to use to attempt to correct her mistake. $263.00 for what was to be a haircut and front highlights. I walked to the front crying. The nice checkout girl got the manager. Who asked me why I did not let Shannon know I was unhappy. I assumed letting her know I did not want red hair was enough. She removed the color charge, told me I could come back tomorrow and try again if I wanted and charged me 90.00. I explained to her I'm a nurse with 2 jobs. I was there for 4.5 hours today and don't have time or the faith in your abilities to come back. She then asked me if I would like to leave Shannon a monetary tip. Really? What an absolutely horrible experience. I look ridiculous. I'm a professional person and have no idea how I'm going to go to work looking like this? How can you run a business like this? Shannon should not be allowed to touch anyone's hair ever again. Check your yelp reviews, Shannon comes up frequently for messing up hair and up-charging. Horrible way to run a business.

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